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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Gray Hotel. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of Illinois. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Digital Check-in & Checkout​:

  • Our hotel now offers convenient digital check-in and checkout, so you can come and go with greater ease, and stay focused on your real priority—making the most of your stay. It’s just one of the ways we’re making sure you can travel on your own terms.​  Learn More about Digital Check-in & Checkout.

Signature Kimpton Programs:

  • Where can I find coffee in the morning?
    • Morning Coffee Service available at the Front Desk/in the lobby all day or a coffee maker can be provided upon request.
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.
  • In-room Spa Services have been suspended

Parking Services:

  • The closest self-parking option is The Poetry Garage at 201 W. Madison. Self-park rates include in and out privileges, 0 - 24 hours: $49.
  • Self-parking is available: Convenient option for hotel guests at The Poetry Garage: 201 W. Madison St, Chicago, IL 60606. Self-park rates include in and out privileges, 0 - 24 hours: $49 per night, validated at the front desk. DO NOT PREPAY.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in daily via text to offer contactless delivery of towels, sheets or trash pick-up. You can also text us directly at 773-869-5047 to request delivery at any time including our “Forgot It, We Got It” items such as a toothbrush or razor.
  • We have removed certain guest room items (think throw pillows, pens/paper, books and robes) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Boleo is re-opening on February 12th. View Hours.
  • Vol. 39 is currently closed.

In-Room Dining:

  • In-room dining is not currently available.

Concierge Services:

  • Looking for ice? Ice bags are available on all even numbered guest floors.
  • In need of Chicago restaurant recommendations for dine-in or delivery? Text us directly here 773-869-5047 for a curated list of our favorites.

Fitness Center:

  • For the health and safety of our guests and employees, our fitness center is temporarily closed.

Business Center:

  • The business center is currently closed. Please visit the front desk for copy and printing services.

Other Services:

  • In-House Bell + Valet services are not currently available

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact frontdesk@grayhotelchicago.com with questions.