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Curated Concierge

Chicago Hotel Concierge Service

Gray Hotel Lobby Livingroom

At Kimpton Gray Hotel, no detail goes unnoticed. We take this philosophy to the next level with our Concierge Services, and guest experience team. Specializing in curated partnerships and programming, creating unique experiences and personal touches. Our team is at your service, and can't wait to welcome you! From teaching your Group how to tie a bow-tie to curating custom themed amenities, the team is here to elevate every experience at The Gray.

Local Insights: Concierge's Expert Knowledge

Chicago has a diverse population and rich history that contribute to vibrant customs and traditions. From food culture and deep-dish pizzas to Jazz music and festivals, a visit to Chicago can be a deep-dive into our international hub. Allow our concierge to guide you through ethnic neighborhoods, cultural institutions, sports history, and community events to embrace all that is Chicago.

Guest Testimonials

You’re assistance to help get litigation bag to Cincinnati was first class. Having worked in hotel business for most of my life I could tell your care was genuine. The Kimpton Gray Hotel is fortunate to have you!

Katty, Keating Muething & Klekamp PLL

Thank you so much for EVERYTHING during our stay for my daughter’s wedding. You were an amazing host to ALL our family. But especially when my sister fell you knew exactly what was needed and went above and beyond! Kimpton has a treasure in you!! Thank you for the laughs and support during our stay


Thank you for all your support and assistance. We enjoyed staying at Kimpton Gray and your recommendations and tour booking assistance was first class… you made it all so seamless for us. Bravo, we will be back. See you soon!!

Anich, Fabienne & Jellia

Gray Concierge Key Recommendations

Concierge Cocktail

  • Rotating cocktail series--handmade, bottled in-house by the team at the Gray
  • Available for guest & public to purchase from Concierge/Front Desk on level 2
  • $11 per bottle
  • $1 from every bottle is donated to rotating charities

Preferred Transportation

Signature Transportation Group – Contact Kevin Duff

Supporting Local Businesses

As Covid-19 continues to impact the hospitality industry, supporting local businesses remains at the core of our values and social responsibility. The following lists are celebrated cocktail programs by local bartenders that offer a unique to-go cocktail experience that can be enjoyed in the comfort of your own room. Stop in to support!

Travel Tips | Necessities

Heading outside to sight-see? Here are my recommendations on what to pack in your backpack/shoulder bag. Stop by the Concierge desk to see what is offered at our in-house ‘Bodega’, too.

  • Spare rubber gloves / spare plastic or zip lock bag
  • Spare mask
  • Bottled of water
  • Hand sanitizer / disposable or reusable drinking straw or cutlery
  • Disinfectant wipes / tissue
  • Portable phone charger / lock / rain poncho
  • Granola bar / protein snack / chewing gum or mint
  • Feminine hygiene products
  • Sunglasses / Lip balm
  • Contact information to the Gray (by text 773-869-5047 or by phone 312-750-9012)

Chicago Style Pizza – for delivery!

Brrr, as the weather begins to change course, for those nights that are spent cuddled up over a movie in-room, here’s the top pizza parlors to order in!

Breakfast, Lunch & Dinner in walking distance to the Gray

Curious of who is responsibly open and accepting walk-ins/reservations during the current times. Here is a listed of trusted businesses located within walking distance of the Kimpton Gray.

  • Goddess & the Baker: 181 W. Madison Street (open for breakfast and lunch)
  • Roanoke: 135 W. Madison Street (open for breakfast, lunch, and dinner)
  • The Gage: 24 S. Michigan Avenue (open for lunch and dinner)
  • Miller’s Pub: 134 S. Wabash Avenue (open for brunch, lunch and dinner)
  • Mojo Coffee: 33 N. LaSalle Street (open for breakfast & lunch)

Business man holding suit jacket on a hanger

Back To Business

Kimpton Gray Hotel's personalized amenities for our discerning business travelers.

At your service